Always at your service

Personalised attention for enquiries and bookings

Our customer service team is available to answer your questions, advise you on choosing a hotel or destination and help you with any booking-related matter. We offer a direct, clear service tailored to your needs to ensure your peace of mind at all times. You can contact us by telephone, email, chatbot or through the contact form on the official website.

Assistance during your stay

If you need help while staying at any of our hotels, our reception and guest services teams will always be available to assist you. Whether it is to resolve a query, make a special request, obtain information about the area or arrange an additional service, we will ensure you receive a prompt and efficient response.

Enquiries about destinations and experiences

If you are planning your trip and wish to learn more about Mallorca, Menorca, Ibiza or Formentera, we will be happy to guide you. We will inform you about tourist attractions, recommended activities, beaches, routes and any aspect that could enrich your trip. Our goal is for you to make the most of every destination.

Booking management, modifications and cancellations

We understand that plans can change and that is why we make it easy to modify or cancel bookings whenever your rate allows it. Our team will guide you step by step to make any adjustment simply, transparently and without complications.

Contact for businesses, agencies and partners

If you are part of a company, travel agency or organisation interested in collaborating with Insotel Hotel Group, we also have specific communication channels. We will provide you with all the information you need about rates, benefits, partnership proposals or group bookings.

Committed to your peace of mind

Our aim is for you to feel accompanied at all times. From the first contact to the end of your stay, we strive to offer an efficient, attentive and approachable service. For us, every enquiry is an opportunity to ensure a satisfying experience and strengthen the trust you place in Insotel Hotel Group.

Contact us

We invite you to use the form available on this page to send us your message quickly and directly. If you prefer, you can also reach us via the telephone numbers and email addresses provided for each of our hotels and departments. We will be delighted to assist you with whatever you need.